Refund Policy.

Every first purchase of a paid plan comes with a 14-day, no-questions-asked, money-back guarantee:

• Request within 14 days of your first payment → full refund of that payment.
• We will ask for feedback — answering is optional and never a condition of the refund.
• We aim to process approved refunds the same business day they are requested; your bank may take 5–10 business days to post the funds.
• The guarantee applies once per customer: to your first subscription purchase, not to renewals or to repeat purchases after a previous refund.

How to request: cancel from the dashboard, or email hello@cybermode.grid from your account email with subject "Refund request."

Monthly plans (Learner $19 · Team $149 · Academy $399)
Renewal payments are non-refundable. Cancel any time from the dashboard or by email; you keep access until the end of the paid month and no further charges occur.

Yearly plans (Learner $180 · Team $1,428 · Academy $3,828)

• A yearly renewal charge is refundable in full within 14 days of the renewal date, provided the account has not substantially used the Service since renewal (fewer than 5 lessons or labs accessed across the plan's seats).
• We send a renewal reminder at least 7 days before every yearly renewal.
• Outside that window, yearly payments are non-refundable; cancelling stops the next renewal and access continues for the remainder of the paid year.

Team and Academy seats

• The 14-day guarantee covers the initial multi-seat purchase as a whole.
• Seats added mid-term are charged pro-rata and carry their own 14-day window from their purchase date.
• Never-activated seats (no sign-in) can be refunded pro-rata within 30 days of purchase on request.
• Partially used team terms are not refunded; reduce seats or cancel effective at the next renewal.

Achievement records are issued as part of course completion and have no separate price. If a payment is refunded under the 14-day guarantee, records earned during the refunded period are revoked and will fail verification once the signed registry (Phase 2) is live. Records earned on a plan that is later cancelled (not refunded) remain valid and exportable.

At our discretion, and always for:

• Billing errors or duplicate charges — refunded in full, no time limit;
• Extended outage materially preventing use of the Service;
• An accessibility barrier that prevented you from using content you paid for, where we could not provide an accessible alternative in reasonable time.

Contact hello@cybermode.grid before disputing a charge with your bank — we resolve billing issues within 2 business days, faster than any dispute process. If a chargeback is opened: we respond with transaction records; the account may be suspended while the dispute is open; access is restored if resolved in our favor and the balance settled. Fraudulent or repeated abusive chargebacks may lead to permanent termination.

Refunds go to the original payment method via our payment processor. Currency-conversion differences and your bank's fees are outside our control. If the original method is closed, contact us and we will arrange an alternative where legally possible.

Billing and refunds: hello@cybermode.grid — replies within one business day.